Resolution Digital is an award-winning digital services agency providing an omnichannel range of Digital Customer Experience Strategy (CX) services.
Engaging prospective consumers and building a strong customer base takes considerable time and money. We help ensure that your customers experiences lead to higher retention rates and value.
CX, UX and UI are intrinsically linked, and work together to successfully leave users with an effective and seamless experience.
Leveraging our extensive experience across paid, owned, earned and shared channels, we create the best omnichannel digital customer experiences.
These in turn serve highly relevant and action orientated communication to consumers with great effect.
The focus for the evaluation phase is a CX audit and detailed assessment of all available feedback data including your management of the customer experience. From this analysis, we create a connected CX experience.
The focus of the discovery phase is a human-centric assessment of the current customer experience. From here, we'll benchmark the CX against the key drivers and from these data-driven results, work together on the strategic challenges.
The strategy phase will comprehensively outline current gaps, their causes and what the ideal CX should be.
We will create recommendations to close most urgent and highest impact opportunities for CX improvement and implement a flawless end to end customer journey strategy
We will deliver a full report including an executive summary of key insights, and create and action an optimisation framework that ensures your customers’ digital experiences grow and continue to evolve within your digital framework.
Resolution Digital is an Award-Winning Full-Service Digital Agency. Our mission is to deliver Remarkable Results for our clients, helping them achieve exceptional ROI on their digital marketing investments. With offices in Sydney, Melbourne, and Brisbane, we serve clients across the region.
We have a broad and deep set of skills across all areas of digital, and from strategy to implementation. We have been providing digital marketing services to clients in Australia for over 14 years and service many of the largest clients in the country.
We provide a full range of Digital Strategy and Planning services that include Digital Experience Platform (DXP), Digital Media, Branding, Audience Segmentation, Digital Marketing Strategy Workshop, Content, Digital Customer Journey, eCommerce Marketing, CRM, Digital Customer Experience (CX Strategy), Business Development, First-Party Data and Digital Marketing Audit.
We understand that a sound digital media strategy is key to any successful marketing campaign as it identifies key audiences, where to reach them, the relevant message and the metrics that matter.
Resolution Digital is a full-service digital strategy agency with a team of experienced strategists in a range of specialist fields.
Gadigal Country
Bay 7, 2 Locomotive Street
South Eveleigh, NSW, 2015
Wurundjeri Country
Level 6, 650 Chapel Street
South Yarra, VIC, 3141
Turrbal and Jagera Country
200 Adelaide Street
Brisbane City, QLD, 4000
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