Businesses are increasingly recognising the power of customer experience when it comes to growing loyalty, lowering operational costs and securing long-term growth.
What is User Experience (UX) Research?
Our UX Research approach leverages a range of human centred design and mixed-method research techniques to truly ‘get into the hearts and minds’ of the people who use your product or service.
Why undertake UX Research as part of your digital strategy?
Never has it been more essential to understand who your users are and what drives their decision making than in today’s over-saturated digital world. Delivering an optimal ROI to your business starts with the research & discovery stage.
Explore our other UX Research and Discovery services, which allow our team to solve challenges for your organization and others, regardless of size, industry vertical, or product category.
UX audit & assessment
Usability testing
Competitive analysis
Personas & journey mapping
R&D workshops
Surveys & focus groups
Brand & asset review
Accessibility review
Analytics & data assessment
Site tracking & reporting
SEO visibility audit
Technical evaluation
No two businesses are the same and therefore do not experience the same challenges. We therefore tailor our approach with the goal of identifying these challenges and understanding your business goals.
We then leverage qualitative and quantitative research techniques and a range of design thinking workshop exercises to explore these challenges, aligning goals to opportunities.
Some of the activities to achieve this include:
We start by learning and understanding what it is like to be a user, whether this is the customer, employee or stakeholder, and what truly drives and motivates their behaviour.
Getting alignment across user needs, business goals and technical requirements moves us more efficiently towards tangible solutions.
Some of the activities to achieve this include:
Through this process of understanding goals and users, we can determine valuable insights and opportunities. These create a clear picture from which a strategy is formulated to suite your business requirements.
Some of the deliverables at this stage include:
Resolution Digital is an Award-Winning Full-Service Digital Agency. Our mission is to deliver Remarkable Results for our clients, helping them achieve exceptional ROI on their digital marketing investments. With offices in Sydney, Melbourne, and Brisbane, we serve clients across the region.
We have a broad and deep set of skills across all areas of digital, and from strategy to implementation. We have been providing digital marketing services to clients in Australia for over 14 years and service many of the largest clients in the country.
We provide a full range of digital marketing services, such as Digital Design Services that include Digital Display Production, Dynamic Creative Production, Out-of-home Creative Production (OOH), User Experience Design (UX), User Interface Design (UI), UX Audit & Assessment, UX Research & Discovery, Website Design, and Digital Branding. Also includes design workshops, such as Design Thinking Workshops, Growth Hacking Workshop, and Lightning Decision Jam Workshop.
We understand that digital design is critical in building an association with your brand in the minds of consumers. Our digital design practice is digital-first which means the graphics and interfaces we create are designed for the digital consumer.
Resolution Digital is a full-service digital design agency with a team of experienced User experience (UX) and User Interface (UI) designers.
Gadigal Country
Bay 7, 2 Locomotive Street
South Eveleigh, NSW, 2015
Wurundjeri Country
Level 6, 650 Chapel Street
South Yarra, VIC, 3141
Turrbal and Jagera Country
200 Adelaide Street
Brisbane City, QLD, 4000
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