Resolution Digital ŠKODA Case Study | ŠKODA's CRO success through symmetric messaging }

ŠKODA's CRO success through symmetric messaging.

Create relevant experiences for audiences for a higher ROI.

On the heels of a successful Conversion Rate Optimisation (CRO) strategy, ŠKODA needed to personalise the customer journey due to the diverse range of customers reaching the website.


For us, this was a collaborative effort with PHD and the first symmetric messaging strategy for ŠKODA Australia. Drawing on PHD’s already hugely successful Dynamic Creative Optimisation (DCO) approach, we completed the link between the ad and the landing page, personalising the user experience.  


The diversity of the audience being driven from the dynamic creative ads allowed us to align the landing page content to the customer’s purchase journey, interest and lifestyle, thus driving a significant uplift in conversion metrics.

ŠKODA skoda car main image

Challenge.

Despite the success of our DCO approach for ŠKODA Australia in driving customers to the website, there was further opportunity to increase conversions through personalisation of the ad experience.


ŠKODA Australia caters to a wide variety of audiences, so content on the landing page needed to be relevant to specific customers.

ŠKODA family car

Solution.

A combination of personalisation, A/B testing and heatmapping led to the successful outcome of this campaign.

  • Working with the dynamic creative and account management teams we identified three key ad audiences being driven to the website - SUV enthusiasts, Kodiaq enthusiasts and families.  
  • Using the CRO platform Google Optimize we aligned the content on the landing page to better reflect the audience’s needs.  
  • We ran A/B tests to validate uplifts and deployed the changes to the remainder of the campaign. 
  • Throughout this process, we also actively reviewed heatmapping data to identify further opportunities to optimise content for both the core and identified audiences.
  • +136 %

    Consolidated uplift for car configurations

  •  +198 %

    Configurations for SUV enthusiasts

  • +18 %


    Configurations for families

  •  77 %


    Configurations for Kodiaq enthusiasts

Results.

Key conversion metrics were tracked through brochure downloads and car configurations.


There was a consolidated uplift of car configurations of +136%.  


Brochure downloads increased by +30% for SUV enthusiasts, +58% for Kodiaq enthusiasts and +90% for families.


Further testing and heat-mapping insights also helped inform placement of key content for future campaigns.

Discover how we can help you achieve remarkable results.

Insights & News

How Design Thinking can add value to your business

How Design Thinking can add value to your business

Design Thinking in business is a way of focusing on solutions through human-centered design. With research and experimentation, the needs of consumers are addressed, improving the quality and success of business outcomes.

Stay informed with our latest insights & news

Our Offices

Sydney.

Wurundjeri Country
Level 6, 650 Chapel Street
South Yarra, VIC, 3141
+61 2 8729 8201
Visit our Sydney office

Melbourne.

Wurundjeri Country
Level 6, 650 Chapel Street
South Yarra, VIC, 3141
+61 3 8526 7699
Visit our Melbourne office

Brisbane.

Turrbal and Jagera Country
Level 3,  200 Adelaide Street
Brisbane City, QLD, 4000
+61 7 3054 4721
Visit our Brisbane office

Our Offices

Sydney.

Gadigal Country
Bay 7, 2 Locomotive Street
South Eveleigh, NSW, 2015

Visit your Sydney office

Melbourne.

Wurundjeri Country
Level 6, 650 Chapel Street
South Yarra, VIC, 3141

Visit your Melbourne office

Brisbane.

Turrbal and Jagera Country
200 Adelaide Street
Brisbane City, QLD, 4000

Visit your Brisbane office
l

Contact Us